Quick Fixes
- Update Cat Escape! to the latest available version.
- Close and reopen the app.
- Restart your device if the board or audio behaves unexpectedly.
- Use the in-game reset control if a puzzle round is stuck.
Support
Cat Escape! Support
Need help with the Cat Escape! puzzle, a device issue, or App Store review details? Start here.
What to Include
When contacting support, include your device model, operating system version, Cat Escape! app version, and a short description of what happened. Screenshots are helpful when a visual issue appears.
Gameplay Questions
Cat Escape! is a single-player puzzle game. The goal is to block the cat's route to the edge of the board. If the cat is surrounded, you win the round.
Purchases, Restore, and Subscription Help
Tap the Paw badge at the top center of Home or gameplay to open Paw Store. Use Restore Purchases to restore an active Unlimited Monthly subscription or Unlimited Lifetime on the purchasing store account. The consumable 10 Paws product is intentionally not restored after reinstalling.
When Monthly is active, use Manage subscription in Paw Store, Apple App Store subscriptions, or Google Play subscriptions to manage or cancel renewal. Refund eligibility is controlled by the store where the purchase was made; use Apple Report a Problem or Google Play refund help. If verified delivery or restoration does not complete, do not repeatedly buy; reopen Cat Escape! with an internet connection, try Restore Purchases, and email ruskyluo@gmail.com with the app version, platform, product, and store order reference. Never send a card number, bank details, or store password.
Privacy and Cloud Data
Open Menu → Privacy & Data to enable or disable optional Cloud Scores and Analytics & Diagnostics. The same screen includes the permanent Delete Cloud Data & Guest Account action. Local level progress is not removed by cloud-account deletion. If you cannot access the app, review the external deletion instructions.
Privacy and Terms
Review the Privacy Policy to understand local storage, optional Firebase features, retention, and deletion. Review the Terms of Use for app usage rules.